At JDMRIM, we strive to ensure your complete satisfaction with your purchase. If you are not satisfied with your order, our return policy is here to help.
Return Policy Details
Eligibility for Returns:
- Returns must be requested within 15 days of delivery.
- Submit your return request to contact@jdmrim.com with the original receipt and order number.
- All merchandise must be in new condition, unused, and undamaged.
- Wheels: Must not have been mounted on a vehicle or had tires mounted on them.
- All merchandise must be properly packaged. Products endure strong impacts during shipping and should therefore be packaged in their original packaging.
Return Process:
- Submit Request: Email your return request to contact@jdmrim.com with your original receipt and order number.
- Packaging: Ensure all items are properly packaged in their original packaging to avoid damage during shipping.
- Shipping: If the return or exchange is not due to a product issue or a mistake by JDMRIM, the customer is responsible for the return or exchange shipping fee.
- Inspection and Refund: Once we receive and inspect the product, JDMRIM will process the refund within 7-15 business days. Please note that it may take longer for the refund to appear on your statement, depending on your financial institution.
We appreciate your understanding and cooperation. For any further questions or assistance, please contact our customer service team at contact@jdmrim.com.