Company Information:
- Legal Name: JDMRIM
- Business Address: 1-4-10 Nagahashi, Nishinari Ward, Osaka, Osaka 5570025.
- Contact Information:
- Email: contact@jdmrim.com
- Phone: 80-8212-2593, 80-3832-0462
- Head of Operations: Jiawen Huang
Additional Fees:
- Express Shipping: A fee of $350 USD is applicable for express shipping options.
Return Policy:
- Returns are accepted within 15 days of delivery.
- Items must be in new condition and in original packaging.
- For returns, email contact@jdmrim.com with your receipt and order number.
- Customers cover return shipping costs unless the return is due to an error by JDMRIM.
- Refunds processed within 7-15 business days after inspection.
Delivery Information:
- Processing time for orders is 7-10 business days.
- Delivery can take up to 45 days depending on the product.
Payment Information:
- Accepted payment methods include credit cards and PayPal.
Warranty:
Warranty Period:
- Wheel Structure: 3 years
- Wheel Surface: 2 years
Internal Quality of the Product:
The warranty for on-site installation is 3 years. Under normal use without external force, if the wheel hub experiences internal quality problems such as deformation and fracture, it can be replaced free of charge after our company’s confirmation. Exceptions include:
- Simultaneous deformation of both sides caused by rapid passage over obstacles.
- Damage from scratches and collisions with obstacles on the front and edges of the wheel hub.
- Damage caused by driving with severely deflated or blown-out tires.
Product Surface Quality:
- Electroplating Precision Polishing Process: 1 year
- Other Color Spray Coating Process: 2 years
Exceptions include:
- Improper installation
- Artificial alteration or destruction
- Damage from bumps, scratches, or abrasions
- Accident damage
- Damage caused by chemicals
- Long-term lack of cleaning or improper cleaning (If the wheel hub is soaked in seawater or damaged by chemicals, it needs to be cleaned immediately.)
Except for the above situations, if there is a surface quality problem with the wheels during the warranty period, it will be replaced free of charge after our confirmation.
Legal Disclosure:
- All transactions are subject to the laws of the host country, and specific legal requirements for international commerce are honored as applicable.
For any further information or if you have any questions, please contact us at contact@jdmrim.com.